|What is the digital delivery?
The digital delivery is a new e-commerce method which let the consumer buy a product, download it on his computer and play immediately.
What are the advantages in a digital delivery purchase?
You will have lots of advantages buying in digital delivery:
a) The customer can easily buy the product from his own house, and play immediately;
b) The customer can save some money compared to the boxed version of the same game;
c) The customer can copy the game he downloaded on his favourite support and use it again in a future occasion.
Who runs the digital delivery platform?
Adventure Game Shop uses the platform by Digital River, a German and European leader in e-commerce solutions.
How does digital delivery work?
To make a purchase in digital delivery is very easy: you choose a product, buy it with your credit card (or eventually with other payment method), receive an email with the order data, and download the game directly on your PC.
At this point there are two possible situation:
a) The product is protected from piracy. In this case, after the install process, you'll have to connect to the Internet and insert the POP (Proof of Purchase) code you received via email when requested;
b) The product is not protected. You could simply install the game, without other verification.
In the software you download you'll always find the licensing contract (EULA) and (usually) the user manual in PDF.
Will the customer obtain an invoice for his purchase?
Obviously. The customer will obtain a PDF invoice which he will have to store for assistence requests. We suggest to print this invoice and keep it in a safe place.
What happens if the customer lose the product he bought for some reasons (system crash, broken hard disk, etc.)?
This is a very important theme that is often not accurately explained. Firstly, we strongly suggest to keep your invoice in a safe place.
The product is downloaded on the customer hard disk an could be copied for personal usage.
At this point there are again two possible situation:
a) The product is not protected. You could copy it on a CD/DVD, only for personal usage, and you can install and play it again;
b) The product is protected from piracy. You could copy it for backup purposes, but you could install and activate it only on one PC. In fact, during the setup process, a licensing file will be created on your computer. We strongly suggest to save this file, too (you'll receive further and detailed info in the e-mail you'll receive after the purchase). If you have some technical problem and you need to reinstall the game (always on the same PC), this backup licensing file is necessary to allow the game to start. For every other problem, the customer could contact us and after a check on his order, we could supply him with another POP code.
What I have to do if I have some problems?
For every kind of problem you can contact us at this links:
Adventure Game Shop
Is the Adventure Game Shop registration requested to buy in digital delivery?
Yes. Only with the registration we can update you with every news, and supply you the Fidelity Points.
Does the Fidelity Points works for the digital delivery purchase?
Yes, obviously. Even if the registration of the purchase happens on Digital River servers, we will always be informed on the details, and we could assign the Points.
Can the customer use the Fidelity Points to buy in Digital Delivery?
No. The Fidelity Points could be used only for the boxed version of the Adventure Game Shop products.
Why the customer has to do a double registration?
A double registration is requested because the digital delivery platform is run from Digital River and they manage all the digital part of Adventure Game Shop.
How the transactions happen?
The transactions take place over a secure encrypted connection (https, ssl) on the Digital Rivers servers. More details here: Element5 Transazioni Sicure
Adventure Game Shop does not store or manage personal customers data which register with Digtal River to use the digital delivery system. Digital River is the one responsible for your personal data. More details here: Element5 Privacy
For every possible questions or problems you could refer to the official Digital River FAQ you'll find at this link: Element5 FAQ